customer service

Aloha! Talking Story is the blog written by
Sense of WorkPlace coach and Alaka‘i Managers’ advocate Rosa Say. I’m the author of Managing with Aloha and the founder of Say Leadership Coaching, Ho‘ohana Publishing, and Writing with Aloha. You can expect to read articles here about practicing value alignment, about managing and leading as verbs, and about “talking story” as the conversational culture of dynamic workplaces.
Expect Hō‘imi: healthy doses of curious experimentation and optimistic disruption.
Learn more at my About Page.
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Ho‘ohiki; my promise to you: I will respect your privacy, and never share your email address with anyone. Talking Story is Reader Supported, and is also published on Kindle.

To hire, or contact Rosa:
Visit www.RosaSay.com or write me.

The publishing of Managing with Aloha in 2004 marked the beginning of a movement. To get involved with us you simply commit to learning more about your own values, with Aloha to guide you: You’re in the right place!

“Every single day, somewhere in the world, Aloha comes to life. As it lives and breathes within us, it defines the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another.”
~ Rosa Say

This genuine connection is the Aloha Spirit Hawai‘i is known for thriving within. Book Preview:
The Core 21 Beliefs of Managing with Aloha

Buy a Copy!
Managing with Aloha is a hardcover book designed to be written in, and used as both learning resource and personal workbook. Click the book jacket photo for more product details and customer reviews.
Buy the Kindle Edition

eBook Guides:
MWA5 ~ Become an Alaka‘i Manager in 5 Weeks
BTWA ~ Business Thinking with Aloha, A ‘Business of Life’ Thought Kit
VYM ~ Value Your Month to Value Your Life, a Primer on Value Alignment
See them all previewed on 1 page: Rosa’s Books

Read the extraordinary story of Traveling MWA:
An Author’s Perfect Gift

Here are links to the MWA values-based writing I have done here on Talking Story. The numbers correlate to the chapters of the book:

1-Aloha—unconditional love of self and others

2-Ho‘ohana—the value of intentional work

3-‘Imi ola—to seek best life, proactive destiny

4-Ho‘omau—perseverance, tenacity, resilience

5-Kūlia I ka nu‘u—achievement, striving for excellence

6-Ho‘okipa—the hospitality of complete giving

7-‘Ohana—family as a human circle of Aloha

8-Lōkahi—the value of teamwork. Collaboration

9-Kākou—inclusiveness and ‘the language of we’

10-Kuleana—one’s sense of responsibility and accountability

11-‘Ike loa—to seek learning, wisdom and mastery

12-Ha‘aha‘a—the value of humility

13-Ho‘ohanohano—the value of respect and dignity

14-Alaka’i—the value of leadership

15-Mālama—caring, compassion, stewardship

16-Mahalo—‘thank you’ as a way of living

17-Nānā i ke kumu—source, spirit, personal truth

18-Pono—rightness and balance, ethical harmony

19-Ka lā hiki ola—promise of the new day, hope

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Talking Story is a publication of Ho‘ohana Publishing, a division of Say Leadership Coaching. We share with Aloha and ask that in turn, you receive with Aloha giving proper credit where credit is due.